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HSR Beef Products

Returns policy

 

At HSR Beef Products, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward returns policy to make the process as convenient as possible.

  1. Eligibility:

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Perishable items such as dried beef products are exempt from returns unless they arrive damaged or defective.

  2. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately upon receipt of your order.
    • We may request photographic evidence of the damage or defect to assist with the resolution process.
    • Once we have assessed the issue, we will provide instructions for returning the item or arrange for a replacement to be sent to you.

  3. Non-Damaged Returns:

    • If you wish to return a non-damaged item for reasons other than defects or damage, please contact us within 7 days of receiving your order to initiate the return process.
    • You will be responsible for the return shipping costs, and a restocking fee may apply.
    • Once we receive the returned item and verify its condition, we will issue a refund for the purchase price, minus any applicable fees.

  4. Refunds:

    • Refunds will be processed within 5-7 business days of receiving the returned item.
    • Please note that shipping costs are non-refundable unless the return is due to a damaged or defective item.
    • Refunds will be issued to the original method of payment used for the purchase.

  5. Contact Us:

    • If you have any questions or concerns about our returns policy, please don’t hesitate to contact us.
    • You can reach our customer service team via email at [email address] or by phone at [phone number].
    • Our business hours are [insert business hours].

Thank you for choosing HSR Beef Products. We value your satisfaction and look forward to assisting you with any returns or concerns you may have.